We accept returns for refund or exchange, for items damaged in transit. If you received the wrong item or a damaged/defective product, we will send a replacement item free of charge or issue a refund at your request.
Damaged items must be reported/emailed within 3 days of receipt with photos attached to email@example.com. If not reported within 3 days, we will not issue replacements. We are not responsible for normal wear and tear to items purchased and will not issue a new item or refund outside of the 3 day window of receiving the item.
Once our support center receives your email, we notify you of the approval or rejection of your refund in the next 3 business days. If you are approved, then your replacement or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.